Mystic Advisory Return Policy
Introduction to Mystic Advisory Return Policy
Mystic Advisory Return Policy details your rights and the steps to follow for a successful return and refund. At Mystic Advisory, customer satisfaction is our top priority. However, we understand that occasionally, a product may not meet your expectations.
Right to Cancel
Your Right to Cancel
You have the right to cancel your purchase within 14 days of receiving your goods. During this period, you do not need to provide a reason for your decision.
Returning Your Purchase Mystic Advisory Return Policy
Once you’ve notified us of your intent to cancel, you have an additional 14 days to return the goods. This ensures that you have ample time to complete the return process.
Return Process Mystic Advisory Return Policy
Initiating a Return
To start the return process, please contact our customer support team within 14 days of receiving your goods. Include the following information in your email:
- Order Number: Helps us identify your purchase.
- Item Picture: A photo of the item you wish to return.
- Reason for Return: Although not required, sharing the reason can help us improve our products and services.
Providing this information allows us to process your return more efficiently and address any product issues.
Shipping Your Return
Customers are responsible for covering all return shipping costs, including postage. To ensure your return reaches us safely, we recommend using a trackable shipping method. Please note that Mystic Advisory is not liable for items lost or damaged during return shipping.
Return Address
Our customer support team will provide you with the return address and any specific instructions for returning your goods. Follow these instructions to avoid any delays in processing your return.
Refund Process
Timing of Your Refund
Once we receive your returned goods, we will issue a refund within 14 days. The refund will be processed to the original payment method used at the time of purchase.
Inspection of Returned Goods
After receiving your returned items, we will inspect them to confirm they are in their original condition. This inspection process typically takes a few days, but we guarantee that your refund will be processed within 14 days from the date we receive the return.
No Reason Needed
While we appreciate feedback on why you’re returning an item, you are not obligated to provide a reason for canceling your order. Your right to cancel remains intact regardless.
International Returns
Handling Customs and Duties
If you’re returning products from outside the UK, you may be responsible for customs duties, taxes, and other fees associated with the return. Mystic Advisory does not cover these additional charges, so please check with your local customs office before sending your return.
Allowing Extra Time
International returns may take longer to reach us due to shipping times from your location. Please factor in this extra time when planning your return to ensure it arrives within the specified period.
Policy Updates
Mystic Advisory Return Policy is effective as of August 9, 2024. Mystic Advisory reserves the right to update or modify this policy at any time without prior notice. We encourage you to review this policy periodically to stay informed about any changes.